FAQs

How does Bukr work?

It’s simple – select a book from our list, pay online and we will deliver the book. After reading, you can return books using our Buyback offer within 60 days of purchase. We will deduct 20% of Book’s MRP and delivery charges as applicable from your amount and return the remaining amount in your wallet. You can use this amount to read more books or get it transferred to Paytm wallet.

Do you sell old books or new books?

We have both new and old books.

Do you have home delivery available?

Yes, we are delivering across Mumbai.

How do you sanitize books?

We sanitize all books before packing with 70-80% isopropyl alcohol.

How can I return a book at Bukr?

Once you have logged into your account, click on top-right menu icon and then click on my account. Follow below steps from here:

  1. Click on REFUND button for your selected order.
  2.   Select books that you want to refund
  3. Select Pickup refund option – if your address is same as your delivery address, click on refund process.
  4.  If your pickup address is different, then select different pickup address option and enter your address.
  5.  Once done, click on REFUND PROCESS button.
  6.  Click on Start Refund Process button to confirm.
  7.  Our delivery executive will get in touch with you when reaching at your address for book pickup.

What is Bukr’s return policy?

Bukr will buyback its sold books in undamaged condition within 60 days of purchase at sales price minus 20% of MRP of books, delivery charges and applicable taxes if any. Return can be initiated by Pickup request process mentioned above.

What would be charge of reading and returning the book?

Refund amount would be Sales price minus 20% of MRP of books, delivery charges and applicable taxes if any. If customer is opting refund via pickup, it will charge additionally Rs 30 (pickup charges of logistics partner).

Update: Due to COVID-19 lockdown, there will be NO return pickup charges on books purchased till 31st October 2020.

For how many days is the buyback offer valid?

Buyback is valid till 60 Days from purchase date.

How will I get my cashback?

Customer will get cashback in his/her wallet within 5 working days of receiving the book(s) at Bukr. Customer can use it to buy more books or get it transferred to paytm account.

What do you mean by damaged books?

If book is torn, pages damaged, water or other stains or marked by pen/pencil etc or deformed/damaged in any other visible form, it will be considered damaged. In case of damaged books, refund amount will not be processed.

What if a book was delivered to me in damaged condition?

In case customer has received damaged book, please reach out to us [email protected] or whatsapp at +917021206962 with proof of damage within 24hrs of delivery. We will send replacement copy to the customer ASAP at no extra cost.

Can I return a book if it is damaged unintentionally by me?

Unfortunately our Buyback offer is not valid if books are damaged by customer. Hence it can’t be returned.

Do you have any delivery charges?

There is Rs.30 delivery charge. Customer initiated pickup refund will have Rs.30 pickup charge of our logistics partner.

Update: Due to COVID-19 lockdown, there will be NO return pickup charges on books purchased till 31st October 2020.

Do you have any pickup charges while returning the book?

Yes, pickup will have Rs.30 pickup charge of our logistics partner.

Update: Due to COVID-19 lockdown, there will be NO return pickup charges on books purchased till 31st October 2020.

In case of any doubts, how can I connect Bukr team?

Please reach out to us [email protected] or whatsapp at +917021206962

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1-3 day Shipping

Delivery and Return pickup
across Mumbai at Rs 30

Return our books and get 80% Cashback

Return non-damaged books in
60 days and Get 80% cashback

100% Sanitized & Safe books

All our books are sanitized
before dispatch